Project Startup Guidelines
Office Hours: Monday – Friday from 9:00 AM – 5:00 PM
Client Communication & Project Updates - The presence of the Project Manager at your home each day is dictated by the schedule on your job. We make every attempt to keep you apprised of what is taking place each week.
For the clients we don’t see on a day-to-day basis, USA Contractors, Inc. management relies heavily on email communications in providing daily updates on the project. You will never have a week where you’re wondering “who’s coming this week” or “what’s being done this week”.
On most jobs we will have a "project manager" that will run the day-to-day aspects of your job. Jobs run smoothest when all communications are funneled through them, including conversations regarding a subcontractor. Subcontractors take instructions best from the project manager, and it keeps information in the proper channel and on schedule.
Restroom – If possible, a restroom should be designated to be available to the workers or, if preferred, a Dons John will be set up outside at a suitable location established between USA Contractors, Inc. and the homeowner.
Parking – Parking has traditionally not been an issue for our crews as we work throughout the Alexandria area & surrounding areas. If you have any parking restrictions for our team members, either around your house or around your neighborhood, please let us know and we will gladly accommodate you’re request. We’d also like to know if there are any specific parking concerns regarding your neighbors.
Schedules – On applicable projects; you will be provided with an estimated schedule at project commencement. This schedule will give you a good idea of what is taking place on a daily/weekly basis, and what particular construction phase follows after each completed milestone.
Clean up - It is our intention to leave your job in a "broom clean" condition at the end of each day. We also keep a large shop-vac and broom w/dust-pan on all jobs from start to finish, which is available to our crew & subs at all times.
Children - A construction area could pose various dangers to children; power tools, nail guns, electrical wiring, hammers, tall ladders & the list goes on. We ask that children not be allowed in the construction area, especially during work hours. If it is necessary for children to be either in or around work areas at any time, we ask that they be closely supervised.
Pets - Remodeling can be a trying experience on your pet. Many new faces will be coming and going. We will try to accommodate your pet as best as possible. For your pet’s safety, we would ask that they be kept away from the construction area while our crews are working.
Preparing For Your Job - We will gladly move the larger items, i.e.: refrigerator, stove, etc. We ask that you clean out all applicable cabinets, bathrooms, closets or rooms or hallways or decks that may be affected by the work, i.e.: boxes, suitcases, personal items, wall hangings, knick-knacks, etc. Please let us know where we can move the larger items to.
Trash Disposal – Depending on the size & duration of the project, we will either utilize our dump trailer daily/weekly or set up a dumpster outside or establish a few steel trash cans outside for debris on smaller jobs. In any event, it is our goal to always maintain a clean work environment.
Landscaping - During the normal course of construction, damage to the sidewalks, patios, adjoining plantings, lawns, and bushes may be beyond the control of the contractor. The contractor is not responsible for this damage. We will make every effort to avoid or minimize such damage & will discuss any potential landscape issues in advance whenever possible, allowing the homeowner to remove/replant/cover any landscape related items ahead of time.
Material Storage - An area, usually one side of the garage or an area of the basement when applicable, should be selected to store salvaged and newly delivered materials.
Change Orders - Change orders will be priced and presented for approval prior to commencement of additional work. Any deviation from the original contract should be addressed immediately to avoid any misunderstandings and to help hold down cost. Please be advised that any change may interrupt the rhythm of the workflow and could result in a project delay. Payment is due upon acceptance of change order.
Code Requirements - If code requires work that was not specified, i.e.: electrical, plumbing, etc., this work will be completed by means of a change order.
Yard Signs - We would like your permission to set one of our company signs near the street. The majority of our business comes from "word - of - mouth" advertising. This sign not only helps our company generate business, but also serves as an important marker for material deliveries and subcontractors & county inspectors.
Pictures - It is our intention to take pictures of each project prior to the start of the job and at its conclusion. If this practice is acceptable with you, we will take our "Before" pictures as soon as possible. And upon completion, we will take the "After" pictures. With your permission, your pictures may show up on our web site, or based on the project scope, be submitted to a Remodeling Magazine project contest. Your name and address will not appear in any marketing materials without your permission. |
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